1. General Principles
This Refund and Returns Policy sets out the contractual terms governing all transactions, service purchases, and consulting engagements between InsightBridge Consulting (“the Company”) and its global clients (“the Client”).
By purchasing, subscribing to, or participating in any of our services, the Client confirms their understanding and acceptance of the provisions outlined herein.
InsightBridge Consulting operates as a multinational digital consulting provider, delivering advisory, analytical, and educational solutions to clients across multiple jurisdictions. Our services include but are not limited to strategic management consulting, organizational transformation, public relations strategy, leadership development, and cultural branding advisory.
Given that our work is based entirely on intellectual output and digital transmission, this Policy aims to ensure clarity, transparency, and mutual trust in international cooperation.
The Company adheres to globally recognized standards of ethical business conduct, including fairness, data integrity, confidentiality, and equal treatment of clients regardless of geographic location.
2. Digital Service Nature
All InsightBridge Consulting products and services are intangible and provided electronically through secure platforms such as video conferencing tools, digital dashboards, encrypted downloads, and interactive online environments.
Once access credentials are issued, a report or document is delivered, or a virtual session has commenced, the service is regarded as fulfilled and completed under international digital trade standards.
Because no physical products are shipped, there are no returns or exchanges of tangible goods. The intellectual and customized nature of our consulting services makes them unique to each client, and therefore non-transferable and non-returnable once delivered.
The Client acknowledges that they are responsible for reviewing all service descriptions, inclusions, and requirements before making a purchase. Should any questions arise prior to the engagement, our team is available to provide clarifications to ensure fully informed consent.
3. Refund Eligibility
InsightBridge Consulting recognizes that certain circumstances may justify a refund, and thus offers financial remediation under strictly verified and documented cases. Refunds may be granted under the following situations:
- Duplicate payment or unintentional double transaction caused by technical or banking error, verified by transaction records.
- Non-delivery of service due to internal system malfunction, consultant unavailability, or unforeseen technical failure on the Company’s side.
- Voluntary cancellation of a service by InsightBridge Consulting prior to any part of its execution.
- Confirmed lack of access to digital materials, reports, or scheduled sessions within the agreed timeframe.
No refunds shall be issued once access has been granted, materials shared, or consulting work initiated, as the service is deemed to have been rendered in substantial part. This condition reflects international norms regarding digital intellectual deliverables and professional service agreements.
4. Refund Request Procedure
All refund requests must be submitted in writing within seven (7) calendar days from the purchase date. The Client must provide:
- Full name and contact email associated with the order.
- Exact invoice or transaction identification number.
- A detailed explanation of the issue and supporting evidence, if applicable.
Upon receipt, InsightBridge Consulting will initiate a formal internal review, including verification of payment records, access logs, and correspondence. The Client will receive a written acknowledgment of receipt within two (2) business days, and a final resolution within five (5) to seven (7) business days.
If approved, the refund shall be processed through the original payment channel used by the Client, unless otherwise mutually agreed in writing.
In cases of partial refunds or service credits, the Client may choose to apply the balance toward future consulting sessions or educational programs.
5. Rescheduling and Modifications
For consulting appointments, coaching engagements, or training sessions:
- The Client may reschedule an appointment by notifying the Company at least 24 hours in advance of the scheduled start time.
- Failure to attend or cancel within this timeframe will result in the session being marked as completed, with no entitlement to refund or replacement.
- Should the Company need to reschedule, alternative time slots of equal or higher value will be offered promptly, without additional cost to the Client.
In certain cases, such as force majeure events (natural disasters, platform outages, or severe illness), both parties agree to maintain flexibility and act in good faith to ensure continued service delivery or rescheduling without penalty.
6. Quality and Satisfaction Review
InsightBridge Consulting is committed to maintaining excellence, accuracy, and ethical integrity in every engagement.
If the Client believes that a delivered service does not align with the agreed-upon scope, standards, or expectations, they may submit a formal Service Quality Review Request.
Upon evaluation, the Company may offer:
- Complimentary revisions or updates to a delivered report.
- An additional consultation or coaching session free of charge.
- A partial refund or service credit applicable to future engagements.
Refunds are considered a final measure after all reasonable attempts to resolve the issue collaboratively. This approach aligns with international best practices emphasizing constructive communication, trust, and long-term professional relationships between client and consultant.
7. Governing Law and International Cooperation
This Policy is governed by principles of international commercial law, including fairness, transparency, and mutual respect as defined in recognized conventions and cross-border service standards.
The Company operates under a neutral jurisdiction framework, ensuring all clients, regardless of country of residence, receive consistent and equitable treatment.
In the event of a dispute, both parties agree to seek amicable resolution through direct negotiation or third-party mediation before considering formal legal action.
InsightBridge Consulting reserves the right to determine the appropriate venue for legal proceedings based on contractual terms, client domicile, or applicable regional regulations.
Nothing in this Policy shall limit the Client’s rights under applicable consumer protection laws in their country of residence, where such laws provide mandatory guarantees or additional protection.
8. Final Provisions
By engaging with or purchasing from InsightBridge Consulting, the Client acknowledges full understanding and acceptance of this Refund and Returns Policy.
This Policy forms an integral part of all service agreements, invoices, and digital transactions conducted by the Company.
InsightBridge Consulting reserves the right to update or amend this Policy periodically to reflect changes in international law, best practices, or operational improvements. Any updates will take effect immediately upon publication on our official website.
Our mission remains the same: to maintain a relationship of integrity, transparency, and accountability with every global client we serve, upholding the values that define our brand across all borders.